Contact information

Contact Us

We're here to help. Whether you have a question about a product, your order, shipping or returns, our customer service team will get back to you as quickly as possible.

Customer Service

Email: support@zorviapets.com
Phone: +41 79 402 00 23

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (CET)
Saturday and Sunday: Closed

We aim to respond to all inquiries within 1 business day.

Order Support

For questions about an existing order, please include your order number in your message so we can assist you faster. You can also check the status of your shipment at any time on our Track Your Order page.

Returns

To start a return, please email us with your order number and the item(s) you wish to return. Full details can be found in our Return and Refund Policy.