Shipping policy

Shipping Policy

At Zorvia Pets, we know how much you look forward to receiving your order, and our team works hard to process and ship every package as quickly as possible.

Where We Ship

We currently ship to customers within the United States only.

Shipping Cost

Standard shipping is free on all orders. There are no hidden shipping fees at checkout.

Order Processing Time

Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.

Once your order has been placed, you will receive an order confirmation email. After your order has been processed and shipped, you will receive a separate shipping confirmation email with your tracking information.

Transit Time

After processing, standard shipping within the United States takes 5–11 business days, Monday to Friday.

The estimated total delivery time from the date your order is placed is therefore 6–14 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, customs procedures, high-volume periods, or other circumstances outside our direct control.

If your order appears to be significantly delayed, please contact us and we will help you check the status of your shipment.

Customs, Duties and Import Taxes

All applicable import duties, tariffs, taxes and brokerage fees for shipments to the United States are prepaid by us and already included in the price you see at checkout.

You will not be asked to pay any additional customs, duty, import or handling charges upon delivery. The price you pay at checkout is the final price.

Order Tracking

All shipped orders include tracking information.

Once your order has been dispatched, your tracking number will be sent to the email address used during checkout. You can also track your order through our Track Your Order page.

Please allow 2–4 business days after receiving your tracking number for the carrier's tracking system to display updated information.

Multiple-Item Orders

If your order contains multiple products, the items may be shipped separately depending on availability and fulfillment location. As a result, different items from the same order may arrive on different days.

Separate tracking information will be provided for each shipment.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible, and no later than 12 hours after placing the order. We will do our best to update the address before the order is processed or shipped. Once an order has been dispatched, we can no longer change the delivery address.

Additional costs resulting from an incorrect or incomplete address provided by the customer are the customer's responsibility.

Lost Packages

If your order has not arrived within the expected delivery timeframe and the tracking information indicates a shipping issue, please contact us.

We will review the shipment and investigate the issue with the carrier or fulfillment partner. If the package is confirmed as lost in transit, we will provide a replacement or a full refund at no additional cost to you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide photographs of the damaged product, the packaging, the shipping label and any visible damage to the parcel.

After reviewing the issue, we will provide a replacement or a full refund at no additional cost to you.

Delivery Confirmation

An order is considered delivered when the carrier marks the package as delivered to the shipping address provided during checkout.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, reception areas, mailrooms or other secure delivery locations.

If the package still cannot be located, please contact us within 7 days of the delivery date and we will review the tracking information with the carrier and help find a solution.