Payment Policy

Payment Policy

All prices on Zorvia Pets are shown in US Dollars (USD). The price you see at checkout is the final price, including free standard shipping and all applicable import duties and taxes.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Klarna

The payment options available to you are displayed on the checkout page and may vary depending on your device and location.

When You Are Charged

Your payment method is charged when your order is placed. You will receive an order confirmation email with a summary of your purchase.

Payment Security

All payments are processed through Shopify's secure, PCI DSS compliant checkout. Your connection is protected with SSL encryption. Zorvia Pets and Mazlumyar Trading never see or store your full card details.

Failed or Declined Payments

If your payment is declined, please check your card details and billing address, or try another payment method. If the problem continues, contact your bank or card provider.

Refunds

Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may take an additional 5–10 business days to show the refund. See our Return and Refund Policy for full details.

Contact Us

If you have any questions about payments, please contact us:

Email: support@zorviapets.com
Phone: +41 79 402 00 23

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (CET)

We aim to respond to all inquiries within 1 business day.

Zorvia Pets
Operated by Mazlumyar Trading
Chaltenbodenstrasse 26
8834 Schindellegi
Switzerland
UID: CHE-450.638.218

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